e-Business Models
- A number of different business models are being implemented on the
Internet these include the:
- Storefront Model
- Brokerage/Auction Model
- Advertising/Portal Model
- Manufacturer: Manufacturers to buyers directly
- Subscription: Pay for access
- Utility: Pay as you go
Storefront Model
- The storefront model combines transaction processing, security, online
payment and information storage to allow merchants to sell via the Web.
- Most e-Commerce storefronts use the shopping cart to allow users to
accumulate products they wish to purchase.
- Shopping carts utilize cookies stored on the client machine
to record information on the products selected.
- Online product catalogs allow users to browse the products and services
the merchant has to offer.
- Product catalogs are often contained in a database on the merchant
server and then put into dynamic web pages based on user
requests.
- Storefront business models include:
- Virtual Merchants -- a business that operates only over the web.
- Catalog Merchants -- the migration of mail-order to a web-based
order business.
- Surf-and-Turf or Click-and-Mortar-- traditional brick-and-mortar establishment with
web storefront.
- Bit Vendor -- a merchant that deals strictly in digital products
and services and conducts both sales and distribution over the web (online
entertainment, online learning, or software).
Brokerage/Auction Model
- Brokers are market-makers: they bring buyers and sellers together and
facilitate transactions. A broker makes its money by charging a fee for each
transaction it enables.
- Common e-Businesses based on the brokerage model include:
- Auction Broker -- A site that conducts auctions for sellers.
Auctions can vary in terms of the offering and bidding rules.
- Reverse Auction -- The "name-your-price" business
model. Prospective buyer makes a final bid for a specified good or
service, and the broker seeks fulfillment.
- Buy/Sell Fulfillment -- Customers place buy and sell orders
for transacting financial instruments. Also, online travel services fit into this
category.
- Buyer Aggregator -- Brings together individual purchasers
from across the Internet to transact as a group so they can receive the
volume discounts.
- Virtual Mall -- A site that hosts many online merchants.
- Classifieds -- A listing of items for sale or wanted for
purchase, typically run by local news content providers.
- Search Agent -- An agent (i.e., an intelligent software agent
or "robot") used to search-out the best price for a good or
service specified by the buyer, or to locate hard to find information.
Advertising/Portal Model
- The web advertising model is an extension of the traditional media
broadcasting model. The broadcaster, in this case, a web site, provides
content (usually, but not necessarily, for free) and services (like e-mail,
chat, forums) mixed with advertising messages in the form of banner
ads.
- The banner ads may be the major or sole source of revenue for the
broadcaster. The broadcaster may be a content creator or a distributor of
content created elsewhere. The advertising model only works when the volume
of viewer traffic is large or highly specialized.
- Generalized Portal -- high-volume traffic (ex: search engines,
directories content driven sites).
- Personalized Portal -- Allow customization of the interface
and content.
- Specialized Portal -- Provides a well-defined user
base.
- Attention / Incentive Marketing -- pays visitors for viewing
content and completing forms.
- Free Model -- Give users something for free to create a high
volume site for advertising opportunities.
- Bargain Discounter -- sell goods at or below cost, and seek
to make a profit through advertising.
Web Site Design Principles
-
Design for the Medium, remember the destination is a computer not the printed
page. Research indicates that users read hypertext very differently than
printed information.
-
Design for the whole site not just individual pages. Your choices of
colors, fonts, graphics and page layout should communicate a visual theme that
orients users to your site's content.
-
Design for the User and only include content on your site that is of direct
benefit for your intended audience. Give away something valuable: information, software,
advice or humor. Create an interface that will be
familiar and easy to use.
Plan the Overall Site
Specification Document
- Why are you building the site?
- What is the business model for the site?
- What is the goal for the site: Billboard, Publishing, Special
interest, Virtual Gallery, E-commerce, Product support, Intranet or
Extranet...
- If you are generating revenue what will be the primary source of
revenue? The secondary?
- Is the business exclusively web based or the extension of a
brick-and-mortar business?
- How will you judge the success of the site?
- Who is the target audience?
- What are the limiting technical factors affecting your site?
Plan for a successful implementation
- Creating portable file naming conventions.
- Build a relative file structure
that can be transferred to your Web server without a hitch.

Select a basic information structure for your site
- Manually
diagram your site based on "Standardized" site plans then
customize to develop the best structure for your site.
- Linear Information Structure: Lets you guide your user along a path.
Good for books or sequential presentations:

- Tutorial Structure: Similar to linear structure except there are several
predefined paths the user can travel.

- Web Structure: A content structure used by
smaller sites which provides links to every page on the site. This
type of structure requires clear navigation information.

- Hierarchical Structure: One of the most common.
It lends itself to large content collections because the Section pages
break-up and organize the content at different levels.

- Cluster Structure: Similar to hierarchical except
each section is an island of information organized in a Web structure.

- Catalog Structure: Accommodates electronic
shopping. Users browse or search for items and add them to their
shopping cart, they can review the items in their cart then checkout.

Planning Site Navigation
- Work from the users point of view. Think about where the user wants
to go within your Web site and make it easy for them to get there.
- Add plenty of links to make your Web site quickly accessible. Link to
internal bookmarks/targets as well as to whole pages.
- Provide plenty of location cues to let users know where they are within
your site:
- Yahoo has a complicated directory structure. They use text based
links to let you know
where you are and how you got there:

- Amazon.com clearly indicates that you are browsing Books in
the subject for Computers and the Internet. They also give
clear links back to other parts of the Books site and the whole site.

- Use consistent text based navigation bars to link users
to other pages on your site. Use other text based links to help users
move through a long page of information or through a Table of Contents.
- If you use graphical navigation links:
- Reuse the same images to reduce download
time.
- Use the ALT attribute to provide alternative navigation
options for users.
- Have a consistent text only link/navigation bar at the bottom of every
page.
Home|Notes|Syllabus|Outline|News
- Keep a flat hierarchy: Do no make users navigate through to many layers to
find the information they want.
- Consider providing a site map that graphically shows Users the lay-out of
your entire site:

Design for the Medium
Craft the look and feel
- Make your site consistent and easy to use.
- Better sites support the way users want to approach the
problems. (Research shows users will leave sites that have unique designs or terminology).
- Content design requires that the Web designer determines
the best approach to describing each unit of information.
- Use a standardized Information architecture. An example
that has already happened is the "About the company" area
of most corporate Web sites.
Make your Design Portable
- To be successful, you Web design must be portable and accessible across
different browsers, operating systems and computing platforms.
Design for Low Bandwidth
- Plan your pages so they are accessible at a variety of connection
speeds.
- Break large pages into smaller units.
- Use fewer graphics
- Use the ALT attribute with your images so that the user has
information to look at while the graphics are downloading.
Plan for clear presentation & easy access to information
- Highlight keywords (hypertext links serve as one form of
highlighting; typeface variations and color are others)
- Use meaningful sub-headings (not "clever" ones)
- Use bulleted lists
- Only one idea per paragraph (users will usually skip over any additional
ideas)
- Start with the conclusion, then add details.
- Have half the word count (or less) than print writing
- Limit the number of fonts and colors used on the site.
Use the Power of Hypertext Linking
- When writing on the Web you have the power to put hypertext
links anywhere in your document to guide users through you information.
- Provide links anywhere you think it will help end-users find the
information they want more quickly.
- Provide links that will allow users to jump through a long document
quickly
Plan the Page Structure & Content
- The final step is defining the unifying themes and structure that will
hold your pages together. This includes:
- Choices of colors, fonts and graphics
- Page Layout
- How much content to include
Create Smooth Transitions
- Plan to create a unified look among the sections and pages of your
site. Web sites should have:
- Consistent background graphics
- Consistent placement of navigation information
- Consistent font usage
- Logo that brands the site
- The two screen shots below show the unified look of the National Gallery
of Art's Web site:


Use a grid to Provide Visual Structure
- The structure of a Web page is imposed by the grid or page template you
choose for your Web page design.
- Most web pages use tables to lay content out in logical areas.
- Tables are also used to create active white space. White space
between content areas to guide readers attention to important content
(space between each of the cells in the table).
Top Banner or Logo Space:
Relative Screen Importance=2 |
Navigation
Link
Space
Importance
5
|
Main Content Area |
Search
Link
Space
Importance
3 |
Can be in a single block |
or in multiple grids |
|
Importance
1 |
|
Bottom Navigation Link Space
Importance
4
|
Choose the Amount & Location of Content
- You can only crowd so much information onto a single Web page.
Consider the type of site and the information the user is looking for when
deciding what information to include on a single Web page.
- Most sites try to have Web pages that are no more than 2 browser height's
high with the most important information "above the fold" (on the
first screen).
- The Altavista page below is an Search/Information page and attempts to
crowd a lot of information on a single page with little Active White Space:

- The Web site for Eddie Bauer has navigation information
and links on the home page with a large image in the main content area to
highlight their products. It has a much less cluttered feel.
